Amazon Senior Program Manager Strategic Account Services 

United States, Arizona, Tempe 

232203458

Key job responsibilities
• Oversee the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions
• Speak to and influence a team of highly technical business analysts to achieve your business targets
• Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Set project objectives, analyze data, and drive improvements that are quantified with met
• Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy
• Drive updates to existing metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Familiarity with Structured Query Language (SQL) and data visualization tools such as Tableau.

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field