Job Category
Job Details
1. Leadership & Strategy
- Define and execute the vision for the professional services team aligned with company goals.
- Lead and build a outcome driven team of architects ,advisors to drive Salesforce solution adoption
- Own and drive outcomes for customers with Agentic approach and delivering full potential of human and digital workforce
- Lead by example to own and deliver advisory services alongside the team
- Drive organizational scalability, delivery excellence, and client satisfaction.
- Establish and maintain delivery frameworks, methodologies, and best practices.
2. Client Advisory & Executive Engagement
- Act as a trusted advisor to senior client stakeholders including CTOs, CIOs, and business leaders.
- Provide strategic guidance on CRM adoption, digital transformation, and enterprise architecture.
- Lead executive briefings and solution reviews with client leadership and technical teams.
- Influence client roadmaps and long-term strategic direction through technical insight and business acumen.
3. Technical and Architectural Oversight
- Collaborate with internal and client-side CTAs, Solution Architects, and engineering teams to ensure solution integrity.
- Oversee architectural governance and delivery of complex CRM implementations.
- Drive cross-functional alignment across sales, engineering, and delivery functions.
- Stay abreast of CRM platform capabilities, integration frameworks, and industry trends.
4. Program & Delivery Management
- Oversee delivery of large-scale, enterprise CRM programs across multiple industries.
- Ensure project timelines, budgets, and KPIs are met or exceeded.
- Manage risk, escalations, and change control processes across complex engagements.
5. Business Development Support
- Partner with Product, Sales, Pre-Sales teams to support strategic opportunities, RFP responses, and client pitches.
- Develop and present high-level implementation strategies and delivery estimates.
- Cultivate long-term relationships that drive growth, upsell, and cross-sell opportunities.
Required:
- 18+ years of professional services, consulting, or technology leadership experience.
- Proven success delivering Salesforce CRM solutions
- Experience advising or working directly with CTOs, CIOs, and senior business stakeholders.
- Strong background in enterprise architecture, solution design, and systems integration.
- Excellent client-facing and executive communication skills.
- Deep understanding of project/program management methodologies (Agile, Waterfall, Hybrid).
Preferred:
- CRM certifications (e.g., Salesforce CTA, Salesforce Certified Technical Architect, Dynamics 365 certifications).
- Atleast one salesforce industries experience
- Experience driving customer outcomes through digital labour and AI
- Background in digital transformation consulting or large systems integrators.
- MBA or Master’s in Computer Science, Information Systems, or related field.
Key Competencies:
- Executive presence and stakeholder management
- Strategic thinking and solution advisory
- Leadership and team development
- Technical depth and architectural understanding
- Change management and organizational alignment
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