Nokia Global TAC Engineer 

United States 

229878292

• Provide remote technical support to all customers on 1830 PSS equipment and networks, and assist with isolation of problems within a 1830 PSS network and develop solutions to rectify reported issues.
• Identify the impact of the outage and changes made to the customer network.
• Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.
• Ensure that tickets / records for each issue are continuously updated and maintained per the Nokia processes.
• Create and maintain customer relationships on a day-to-day basis.
• Maintain high level of customer satisfaction by providing services fully compliant with the SLA.
• Accountable for quality and accuracy of own output.
• Responsible for contribution to teamwork.
• Carries out tasks/activities according to assignment and set guidelines.
• Demonstrate initiative and adaptability to changing business environments. #LI-DNI

Domestic travel up to 15% required.

Must have a Bachelor’s degree or foreign equivalent in Computer Science, Computer Information Systems, Electrical Engineering, Electronic Engineering, or a related field, and 3 years of related work experience; OR a Master’s degree or foreign equivalent in Computer Science, Computer Information Systems, Electrical Engineering, Electronic Engineering, or a related field, and 1 year of related work experience.

Employer will accept any suitable combination of experience of education, training or experience.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program