PayPal SMB Commercial Manager 

Australia, New South Wales, Sydney 

22929470

What you need to know about the role

Job Description:

Reporting to the Director SMB AU, you will be focussing on driving SMB focussed outcomes for our market.

Your way to impact

• Deeply interrogate and monitor performance through the user journey to develop and execute comprehensive strategies that use the levers of product, pricing, marketing, sales, support, and more to drive user acquisition, activation, retention, and revenue growth
• Analyze user behavior, market trends, and competitive landscape to identify growth opportunities and inform strategic decisions
• Lead cross-functional teams to drive and execute on program across the APAC region to deliver revenue and margin growth for the SMB segment

Your day-day you will

• Develop a deep understanding of the SMB business across Australia, including growth drivers
• Monitor key metrics and KPIs to track progress against growth goals and provide regular reporting to senior leadership
• Collaborate closely with product, marketing, sales, support, risk, finance, and in market leaders to prioritize and execute the introduction and adoption of new offerings, cross-sell and upsell into the user base, and enable optimizations
• Understand the end-to-end customer journey, and use qualitative and data-driven insights to segment, measure, and optimize the performance of growth initiatives
• Stay informed about industry best practices, emerging trends, and new technologies related to product growth and user acquisition

What do you need to bring

• Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.

• Experience in leading and influencing large cross-functional teams to a clear outcome

• Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives

• Demonstrated ability to simplify complex topics while not losing sight of details

• Combination of strategic thinking with hands on execution

• Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies

• Very strong customer focus, naturally including customer perspective in plans, decisions and actions

• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues

• 3+ years working in a business strategy or commercial management capacity

• Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level

• Experience in the fin-tech or payments space a plus

Our Benefits:

Any general requests for consideration of your skills, please