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Applied Materials Software Technical Support Engineer India, Karnataka 228950269
31.07.2024
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Whatyou'll be doing:
What should you have?
- Function as a technical support Tier for SW issues
- Contain all field SW escalations that don’t require code changes.
- Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
- Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
- Reproduce customer issues on internal systems. Perform Root Cause Analysis.
- Proactively identify points of failure and drive for resolution.
- Involvement in new SW development
- Take part in SW development road map milestones, new features reviews, and customer demos.
- Provide support-related inputs to be included in the next versions.
- Participate in new products introduction.
- On-site Projects:
- Perform new installations/SW upgrades.
- Troubleshoot complex cases and support local teams.
- Support Infrastructure:
- Develop training programs for field engineers and end users.
- Proactively drive support-related feature developments within the team.
- Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
- Customer Experience:
- Collect end-user pain points and work on solutions.
- Develop in-house utilities,and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.
What should you have?
- Self-Learning capability and passion to learn new technology.
- At least d years' experience in technical support or a position of like Tier-3
- Proven experience with Microsoft \Linux operating systems.
- Required education: Bachelor/master’s degree in computer science and/or engineering and/or other technical degree.
- Advantage: experience in SW development / SW testing and integration
- Willingness to work off hours and weekends and willingness to travel up to 40%
- Excellent English – verbal and written
- Proven experience with Microsoft \Linux operating systems.
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