Rapid7 Lead Business Process Analyst 

United States, Massachusetts, Boston 

227829234

This is a highly cross-functional role, working across the entire organization to support their priorities with Business Process Management skills (process analysis and documentation, high-level solutioning, and business requirements management).

In this role, you will:

• Partner with business stakeholders to create an understanding of the Current State processes (including documentation), the challenges and opportunities, recommended process changes, and high-level business requirements

• Create meaningful process documentation that is used to drive cross-functional awareness and alignment, prioritize process changes, and help inform the business and technology teams of their scope

• Identify and implement process improvements to increase productivity, improve the customer and stakeholder experience, reduce costs, and minimize waste

• Present process transformation ideas to executive stakeholders to create awareness, foster accountability, and secure support for the associated work/effort

• Accurately capture the potential risks and/or organizational change and impacts associated with process changes

• Provide high-level technical solutions and opportunities to further leverage our core applications

• Ideally this person will have some experience working with our Tier 1 Enterprise Applications (Salesforce, ServiceCloud, Workday, NetSuite)

The skills you’ll bring include:

• 10+ years as a Business Analyst, with experience working in or with IT and technology teams

• Broad experience working across a variety of business functions (e.g. Sales, Product Engineering, Business Operations, Finance, Procurement, People Strategy)

• Executive presence and executive communication skills

• Detail-oriented, but able to translate complex problems and solutions into digestible information for any audience (including executive management)

• Experience supporting business stakeholders in their use of Enterprise Applications

• Advanced skills with process management/mapping software (e.g. MS Visio or comparable application)

• Advanced business analysis and process management skills (stakeholder interviewing, business process modeling and design, facilitation, data gathering and analysis, requirements management)

• Possesses the confidence to envision, drive, and implement change and improve on the status quo

• The ability to work effectively with other business analysts, key stakeholders, and development teams to understand the business and functional requirements and translate those requirements to scope for the technology teams

• Resourceful individual that enjoys solving complex problems, requiring cross-functional collaboration and the facilitation of conversation across a variety of business domains

• Preferred - Professional certification in process engineering or related areas

• Strong work ethic and customer service mentality