JPMorgan Client Service Senior Manager - Payments 

Philippines, Quezon City 

227202053

As a Client Service Senior Manager in Payments, you will be d

Job responsibilities

• Evaluate and execute appropriate staffing plans to achieve site and product SLA goals.
• Responsible for leading and managing multiple projects
• Works directly with senior managers globally to identify technology, resource and/or process needs
• Manage servicing a portfolio of large corporate or financial institution clients.
• Act as a key advisor to the client, providing advice and consultation on decision making.
• Document and maintain a comprehensive inventory of clients’ business activities with the bank
• Advise clients on and assist with account maintenance activities including signer updates, and board resolution changes
• Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
• Identify and addresses product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client’s product line-up.
• Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.

Required qualifications, capabilities and skills

• Knowledge of J.P.Morgan’s Payment core cash product offering and client portals
• At least 5 years of management experience with a proven track record of successfully leading teams.
• Excellent oral and written business communication skills, as well as ability to present information clearly and concisely
• Demonstrated ability to develop employees and support them in achieving their professional goals.
• Proven capability to lead teams in meeting business objectives and key results.
• A strong sense of urgency in addressing escalating issues, adapting to rapidly changing priorities, and managing adverse performance
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
• Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the firm
• Strong time management, multi-tasking and organizational skills
• Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals
• Flexibility to support adjustments to work schedule within the APAC shift