Philips Installation Engineer 

China, Zhejiang, Hangzhou City 

22715578

Installation Engineer

You are responsible for

• Planning and delivering assigned installation service to customers with high quality; focusing on the efficiency and service quality.
• Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account. Ensuring service process implemented effectively.
• Supporting services business.
• Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
• Providing service support to team members as required, focusing on good team work.
• Preparing and providing kinds of Service Report on an accurate and timely basis.
• Other tasks assigned by team & company

To succeed in this role, you should have the following skills and experience

• Bachelor or above degree in Biomedical Engineering, Electrical Engineering or other related major
• Over 2 years’ work experience of customer service in healthcare industry
• Strong technical knowledge on healthcare products
• Strong communication skill
• Clear and logic thinking
• Ability to handle multi tasks
• Good execution skill
• Good English skill in reading and writing
• Willing to take responsibility and travel
• Self-motivation and self-management

Our hybrid working model is defined in 3 ways:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.