SAP SAP BTP Customer Success Partner Advisor 

Australia, New South Wales, Sydney 

225706121

Responsibilities

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.

• You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.

• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.

• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.

• You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.

• You will be a voice of the customer to internal SAP stakeholders.

• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

• A BTP-CSP Advisor may also be assigned to fulfill a customer’s premium subscription services.

Role Requirements

•You will excel in this role if: • You have 3-4 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.

• You have deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.

• You have a foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.

• You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.

• You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.

• You can continuously learn and adapt to the unique business and cultural practices of each region/country.

• You have a focus on customer service mindset and customer empathy. • You have a passion for learning new technologies and enjoy problem-solving.

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