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JPMorgan Product Delivery Associate India, Karnataka, Bengaluru 225447480
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As a Product Delivery Associate in Payment Operations, you are trusted with enabling the delivery of products in a stable and scalable way. You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will partner with Operations, Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products including Real Time Payments, Embedded Banking and Mobility Payment Solutions. This role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise’s strategy.
- Collaborate with product managers, developers, and clients to gather and document business requirements.
- Analyze business processes and workflows to identify opportunities for improvement.
- Create detailed documentation, including business requirements, functional specifications, and use cases.
- Serve as a liaison between business units and IT teams to ensure clear communication and understanding of project goals.
- Design solutions in collaboration with technical teams to meet business requirements and align with product strategy.
- Develop and execute test plans, facilitate user acceptance testing (UAT), and gather feedback for continuous improvement.
- Assist in project planning, scheduling, and tracking to ensure timely delivery of product features and enhancements.
- Manage API integrations and ensure seamless connectivity with external systems and partners.
- Ensure compliance with industry regulations, identify and mitigate potential risks, and implement best practices for risk management and fraud prevention.
- Lead cross-functional teams in implementing real-time payment solutions and provide guidance on payment protocols and standards.
- Possess a minimum of 8+ years of experience or equivalent expertise in product management or a relevant domain area.
- Demonstrate performance in either product management or a relevant domain area.
- Execute operational management and change readiness activities.
- Experience in product deployment processes.
- Prove a track record of partnering with business stakeholders to design and implement new processes, utilizing core technology and digital tools as enablers.
- Partner well with other groups outside of the team’s reporting line, showcasing excellent interpersonal skills.
- Communicate clearly and confidently across multiple aspects of the organization at all levels.
- Apply a logical, structured approach to planning, problem-solving, and decision-making.
- Maintain solid awareness of controls and risk management protocols.
Preferred qualifications, capabilities, and skills
- Familiarity with real-time payment systems and protocols (e.g., ISO 20022).
- Knowledge of regulatory requirements related to payments (e.g., PSD2, NACHA).
- Familiarity with data analysis and visualization tools (e.g.,Alteryx, Tableau). Experience with API integration and digital payment platforms.
- Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential and story boarding skills
- Developed knowledge of the product development life cycle
- Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments is preferable
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
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