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Were currently looking for a high caliber professional to join our team as Assistant Vice President, Complaint Insights based in CSIPL, Chennai. Being part of our team means that well provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
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Key Roles & Responsibilities
Accountable for reviewing monthly complaints for trends, specific to controllable or substantiated complaints & shortlist action areas arising from the same
Drive root cause identification for shortlisted areas & organize scrums with respective stakeholders & identify potential action items
Set timelines, track & drive implementation with respective stakeholders for identified action areas
Provide detailed updates to the Complaints cohort & senior management on upcoming trends in complaints as well as insights into the identified issues, actions & solution implementation status
Drive continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls
Appropriately assess risk when business decisions are made, demonstrating particular
Qualifications
The ideal Candidate would meet the following requirements:-
At least 5 years relevant experience working in customer service, marketing, legal, compliance or related fields
Bachelor’s/University degree or equivalent experience
Customer experience & Contact center experience would be preferred
Strong stakeholder management, networking and relationship management skills.
Strong client orientation ensuring that processes are designed with client at the center
Deep understanding of operational risk
Demonstrated ability to run projects/process improvement initiatives
Excellent verbal, written, and interpersonal communication skills.
Education Level
Bachelor's Degree
Time Type:
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