EY Supervising Associate - Learning Consulting 

Canada, Ontario, Toronto 

225250684

The Supervising Associate plays a pivotal role in the strategic planning, deployment, and delivery of Tech Consulting and firmwide learning programs. This role also supports cross-service-line initiatives and contributes to broader learning strategies across the organization.

By managing a diverse array of learning operations functions—including vendor management, budgeting, and stakeholder experience management—the Supervising Associate ensures seamless integration and execution of learning programs. This role requires a dynamic lead who can balance autonomy with collaboration, driving the firm’s learning initiatives forward and ensuring they are executed with precision and excellence.

In this role, the Supervising Associate collaborates closely with the Learning Manager (LM) and Learning Leader (LL) to conduct needs assessments to identify learning requirements, lead the design and execution of learning events, and develop comprehensive deployment plans. These plans forecast the number and location of classes, webcasts, and eLearnings, identify target learners, outline communication needs, and prepare and assign instructors. The ideal candidate will possess robust project management skills and extensive experience in overseeing learning operations, enabling them to work independently while adopting a consultative approach to meet business needs effectively with the right team members.

Your key responsibilities

• Conduct needs assessments to identify learning requirements and develop innovative solutions for emerging needs.
• Responsible for the end-to-end planning, and deployment of complex, multi-day onsite, offsite or virtual learning programs, as well as networking and social events related to those programs.
• Responsible for the delivery of high-profile virtual and in-person business-sponsored sessions (one-time-offerings) to ensure best practices are being adhered to and continuing education credits are awarded efficiently.
• Monitor and review consumption reports produced by LCs and report on key metrics to L&D leaders and competency leaders, anticipating their needs and proposing effective strategies.
• Lead and create engaging learning materials (e.g., strategic presentations, event registration sites, SharePoint site, etc.
• Lead Train-the-Trainer and Facilitator Preparation meetings as required
• Organize and participate in post-session debriefs with facilitators (and other stakeholders) with a focus on continuous improvement
• Deliver learning updates at key meetings (e.g., competency and sub-service-line town halls)
• Monitor annual sub-service-line and competency L&D budget, accurately accruing expenses and forecasting spend.
• Reporting out to L&D and business leadership on budget uptake, forecasting spend and informing key decisions.

Skills and attributes for success

• Strong vendor and facilitator management skills
• Proficiency in learning management systems (LMS) and e-learning platforms
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel across levels, and support staff
• Demonstrated ability and confidence working with technology and learning new software
• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business
• Strong attention to detail
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• Must have proven track record of successfully juggling competing priorities, multiple projects, and senior stakeholders with varying perspectives
• Proven ability to cultivate and maintain stakeholder relationships

What we look for

• 3+ years of experience in a program management role
• Experience working with a LMS (preferably SuccessFactors)
• Proficient in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup)
• Proficient in Zoom, MS Teams, Office 360 and SharePoint
• Bilingualism in English and French is anasset

What we offer you

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.