3M Customer Operations Manager 

United States, Michigan, Detroit 

224773700

As a , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Monitor customer portals daily to identify incoming customer requests
• Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
• Follow up with stakeholders to confirm timely entry of information in portals
• Act as a collection point for customer survey and other data requests received outside the portals
• Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
• Communicate directly with customers to clarify requests and ensure alignment

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)

• Five (5) years of experience working at 3M, with knowledge of 3M systems

Additional qualifications that could help you succeed even further in this role include:

• Experience in supply chain management
• Experience in manufacturing
• Project management skills
• Operating with a sense of urgency
• Strong track record of navigating complex, multi-functional organizations
• Ability to work in a highly dynamic environment
• Excellent written and verbal communication skills
• 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management

Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week)

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.