EY 2nd Line Support Specialist 

United Kingdom, England, London 

224549417

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or remote
• Troubleshooting and Problem solving: Laptop break-fix, mobile devices, application, and network connectivity issues
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
• Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
• Conference room support. Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
• Printer support (installation, configuration, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices). Occasional after-hour support may be required
• VIP/White Glove support
• This role is required to physically work in an EY office.
  

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivating, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are
  

Ideally you will also have:

• 2+ years of on-site technical support, or a customer service role with a strong emphasis on technical proficiency.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.