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JPMorgan Business Solutions Banker - Government 
United States, Florida, Tampa 
223554764

Yesterday

As a Business Solutions Banker-Government (BSB-G) in Business Banking, you’ll be helping to improve the well-being of our government clients by providing exceptional client experience and education. You will manage an assigned portfolio of government clients and work to build relationships, with a focus on client experience and risk management.

Job Responsibilities

  • Deliver an outstanding experience to Business Banking government clients through providing comprehensive business banking solutions tailored to the financial needs and circumstances of the businesses, upon request
  • Maintain a portfolio of 315-385 clients and be the expert for government clients by cultivating relationships to ensure a seamless client experience and have working knowledge to support requirements
  • Manage the client experience end-to-end and address inquiries received via email or phone call from government clients to assist with their banking needs
  • Engage with clients remotely through Zoom, phone, and screen share tools to educate, guide, and assist clients with Chase online systems
  • Use knowledge of banking, risk management, and industry trends to serve government clients while working within risk parameters that protect the bank and maintain compliance with all government legislature
  • Understand and recommend ways to keep government clients’ funds and accounts protected, including advising on Chase Cash Management Credit and Cash Management products to resolve problems
  • Protect the firm by following sound risk management protocols and adhering to regulatory requirements
  • Own the survey results for all assigned clients and escalate issues that require additional assistance or resolution

Required qualifications, capabilities, and skills

  • Minimum of 1 year experience in a Business Banking Relationship Management or portfolio management role, or related business experience
  • Strong written communication and verbal communication (including over phone / Zoom calls) skills with internal and external individuals at all levels
  • Expert ability to assess current client needs and goals, and identify opportunities and issues through targeted questions in order to recommend appropriate solutions
  • Demonstrated ability to follow through with commitments, own problems on the clients’ behalf, and balance client needs with associated risks and interests of the firm
  • Ability to take initiative and develop rapport to build and maintain client relationships virtually
  • General knowledge of core business products and services including deposit, lending and cash management
  • Ability to determine priorities and maintain a balanced work approach to achieve business objectives

Preferred qualifications, capabilities, and skills

  • Bachelor’s degree in Finance or related field, or equivalent work experience preferred
  • Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint