Job Purpose
Site Reliability Engineer to assist with day-to-day activities supporting SRE services related to incidents. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.
Responsibilities
- Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
- Coding and Automation of Applications on Cloud Platform
- Implement automated tests, automated deployments, and operational tools
- Collaborate with Product and Support teams to plan and deploy product releases
- Work with Cloud Platform and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes
- Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
- Ensure services are designed with 24/7 availability and operational readiness and rigor
- Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
- Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
- Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services
- Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
- Resolution of product/service defects or design changes, infrastructure changes, or operational changes
- Partner with other SREs and lead by example - contributor more than a delegator
Knowledge and Experience
- 7+ years of Systems/Applications automation in 24x7 Production support services environments
- BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
- Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET
- Excellent troubleshooting skills, utilizing a systematic problem-solving approach
- Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)
- Experience with elastically scalable, fault tolerance and other cloud architecture patterns
- Experience operating on AWS (both PaaS and IaaS offerings)
- Experience in both Windows (2k8R2+) and Linux
- Experience with Continuous Integration and Continuous Delivery concepts
- Hand-on experience in Infrastructure as code tools like Terraform, CloudFormation AND/OR Chef, Salt Stack, Ansible, Puppet
- Good to have experience in Containerization concepts like Docker
- Proven strength in SaaS services, experience in massive scale web operations
