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Apple Field Performance Safety Engineer China, Shanghai 223124543
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We’re looking for a tenacious and talented Hardware Engineer with relevant expertise in Failure Analysis (FA), Trend Analysis, Field Captures, and Cross-functional Leadership. This role is one that needs someone who understands how to work across multiple organizations, while exercising an exacting attention-to-detail when it comes to analyzing field return units, applying myriad FA techniques, and arriving at root causes. This role will be based in Shanghai, China, and focused on the Greater China and APAC areas of operations.
The Field Performance Engineering group seeks an experienced failure analysis engineer who will:- Provide clear, data-driven, and precise evaluations for field returns as they relate to Field Performance, especially Safety.- Provide technical guidance to technicians and support staff, review finished analysis, and lead special investigations as needed, employing myriad techniques.- Generate data and feedback to be used toward guiding new designs and PRQs as they relate to product development at both system and module levels.- Conduct field data analysis and trend monitoring, by applying advanced statistical tools.- Engage in continuous improvement of evaluation methods, standardize processes, and train junior staff members.- Executive presence and superlative communication skills are a must. The ability to work under pressure, tight deadlines, and ambiguous circumstances will be essential to success.- Regional travel up to 15% of the time may be required as business needs require.
- Bachelor’s degree in Electrical / Mechanical Engineering or Material Science is required.
- Commensurate experience and job-based expertise in lieu of education to be considered on case-by-case bases.
- Professional-level English and Mandarin-Chinese language proficiency required.
- Possess 5-7 years of experience evaluating the field returns of consumer electronics, ideally at a system product level. Experience in analyzing or testing on Lithium-ion batteries is a big plus. Familiarity with Apple products is a must.
- Familiarity with analytical techniques such as optical, electrical, mechanical and chemical evaluations. These would include, but are not limited to CT and X-ray analysis, SEM, FTIR, XRD and etc.
- Experience in conducting field trend analyses and generating reports to be consumed at the team and executive levels. Proficiency in using analytical and statistical software and tools are a big plus.
- To be effective, the candidate should have strong written and spoken communication skills and knows how to influence across organizations and can build consensus while mounting data-driven arguments.
- High hunger factor with a keen schedule sensitivity and rapid product development cycles. Comfort working within a dynamic engineering and manufacturing culture is vital.
- Experience with Safety-related failure mechanisms, Safety Standards, and/or Project Management are a big plus.
- Other foreign language proficiency and experience working with overseas Manufacturing and/or Vendor Management are a highly desirable.
- Previous team leadership or supervisory experience is highly desirable.
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