Nokia Cloud MS Specialist 

India 

222990764

Managed Services support required on all Cloud products at L2 level as per 24X7 availability model at SME level

Responsibilities: -

Must have performed lead & SPOC level tasks

• Provide 24/7 L2 support on relevant elements
• Perform L2 fault and service restoration
• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults,
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
• Maintain network baseline document set eg life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

Technical requirements

• End to end architectural know how on Openstack components (RHEL host OS & Linux components (ovs)) with Thorough understanding of “Cloud” technologies and ecosystem.
• In-depth understanding of Open Stack Architecture and the components and IaaS (Infrastructure as a service) deployments
• System Administration of Linux ubuntu/VMware environment
• Basic knowledge of handling physical connectivity / switching, NFV and Mano architecture
• Demonstrated experience in cloud administration in datacenter
Tenant virtual network implementation stretching across multiple NFVI
• In-depth understanding of OpenStack Architecture NFV, Mano & its components like (component like Nova, Cinder, Neutron, Horizon, Glance, Keystone)
• Live experience in deploying / managing the Cloud Infra using OpenStack.
• System Administration of Linux ubuntu/OpenStack environment
• Storage knowledge like HP, EMC and IBM LUN creation and allocation
• Service deployment using the Virtualization, Orchestration, Image

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark