Uber Account Manager Uber Eats North East UK 

United States, West Virginia 

222592198

About the Role

This role calls for a combination of relationship management, business strategy, operational excellence and problem-solving. You should be comfortable in an “all hands on deck” environment, love solving problems, thrive in a start-up culture, and above all, be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!

• Manage a portfolio of local favourite Teeside, North East restaurants and be responsible for its growth and profitability.
• Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
• Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimizations, operational improvements etc.) and experiment with new business models (eg. delivery-only kitchens).
• Demand Generation: Drive demand to the app in your area of the West Midlands, by working with Marketing and Growth teams to improve our brand strength and in-app conversion.
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that’s making sure they received what they ordered, or they’re receiving it when they expect it.
• Analysis: Quantify everything you do. Utilise data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
• Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
• Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

The role is based in our office in Newcastle and involves r
egular travel to Teesside.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .