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Job Details
Responsibilities:- Demonstrate thought-leadership via the offer portfolio strategy & vision, connecting it to Salesforce’s overall strategy.
- Quickly become an expert in the acquired products, their existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for M&A
- Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, product/engineering and CSG organizations in developing and managing the offer roadmap for M&As and strategic new Salesforce products
- Work backward from customers, to develop Success Plan features and functionality to help customers realize maximum value from their Salesforce investments
- Have accountability for the end-to-end lifecycle for the Success Plan product starting with concept definition, launch, customer experience, and successfully growing the business.
- Use data and insights from customers, partners, sales, and delivery teams to develop points of view and feature recommendations for Success Plan portfolio.
- Have accountability for post-launch success of the offers and features, including customer adoption and financial success.
Minimum Requirements:- Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
- 10+ years of Product Management experience, with experience bringing new products to market and growing products into successful businesses
- Product management experience in SaaS, public cloud, or Large Enterprise B2B software
- Experience in Support, Success, or Services product management is a plus
- Prior experience integrating acquired company’s product/services portfolio is a plus
- Demonstrated ability to systematically simplify complex problems and articulate clear, strategic points of view for solving them
- Effective communicator across all levels of the organization, including driving discussions with senior executives
- Demonstrated ability to lead a high-performing cross-functional team and and foster a culture of innovation and collaboration
Preferred Requirements:- Experience leading product management teams and managing multi-product portfolios
- Experience in Salesforce products and technologies
- M.B.A.
Please note: This role is Office Flexible. The expectation is that you will work from an office 3 days/ week
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Posting Statement
For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.