ORCA Security Customer Success Specialist 

India 

222379256

Big Ideas. Real People.

Highlights:

• High-growth: In just 6 years, we’ve reached milestones that take other companies a decade or more. In the last two years, we’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

You will be responsible for:

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships.
• Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process.
• Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion.
• Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs.
• Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform.
• Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement.
• Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services.
• Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives.
• Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience.

• Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships.
• Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement.
• Proactivity: A self-starter with the ability to anticipate customer needs and take initiative.
• Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams.
• Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus.
• Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.