Uber Mobility Rider Experience Manager 

United States, West Virginia 

221766675

• Map the end-to-end journey of our customers and identify struggles and opportunities - always with the CommOps scorecard, budget, and Ops’ objectives in mind
• Lead customer-facing process improvement initiatives. Align and coordinate partners in CommOps and Operations teams to implement these initiatives.
• Understand the goals and priorities of Commops critical metrics - both operational and financial. Understand cost constraints and champion customer-obsessed processes that support these goals.
• Provide insights from customer interactions to local stakeholders to influence and facilitate decisions

• 100% Fluent in English required, fluent in Spanish or Portuguese depending on hiring location
• Proven experience of 3-6 years in a tech environment, high-growth operations, startup experience or similar
• The D(ecision) is with the Data - must be an analytical thinker, with the ability to solve any problem in a structured way.
• Excellent critical thinking and problem-solving: Ability to create and optimize support processes in a practical manner
• Project and/or program management experience: Experience managing multiple moving parts with resource constraints
• Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility. Keen understanding of the goals & priorities of your customers
• Excellent communication skills: Ability to build and present decks and develop written communication pieces to engage team members
• Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
• Customer focus: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber

• SQL
• Six Sigma, Change Management, and/or Project Management certifications

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .