Your primary responsibilities include:
· Responsible for directing and managing Deductions and resolutions of the Accounts Receivable Department.
· Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.
· Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.
· Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.
· Ensures documents are processed in accordance with various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments, and Bad Debt allowances. Accountable for the resolution of all accounts in a credit balance.
· When possible, ensure revenue and generated orders are processed to offset credit balances.
· Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.
· Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer’s financial status as it relates to establishing or modifying their credit line.
· Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.
· Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.
· Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.
· Other duties as assigned.
· Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
· Minimum 10 years of experience in Finance and Administration Delivery.
· Proven experience in handling all aspects of O2C.
· Ability to interact and lead multiple customers across the globe and handle issues.
· Experience to continuously look for opportunities to improve metrics and the validation of the data.
· Proven analytical and numerical ability.
· Validated presentation and interpersonal skills with flexibility in work hours.
· Strategic thought leadership in designing future state delivery and strategies for attaining them.
· Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture.
· You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with the latest marketing trends.
· Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
· Intuitive individual with an ability to manage change and proven time management.
· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
· Up-to-date technical knowledge by attending educational workshops, reviewing publications.
