Amazon Data Center Operation Technician Operations 

Singapore 

221234969

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.- Involves covering 24x7 shift rotationA day in the life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
Show a strong aptitude for troubleshooting and problem solvingYou will be involved with site management and maintain tidiness in operation areasYour role involves covering 24x7 shift rotationAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Computer/Server hardware troubleshooting experience required
- Computer networking including Fiber troubleshooting experience and theory
- Min. 2+ years experience in relevant field

- LINUX Operating System, Hardware or Networking certifications.
- Knowledge in cloud computing environments.
- Understanding of IT service management and Data Center environment safety and security.