KLA Installation Manager f/m/d 

Germany, Hesse 

221099871

Our Global Installation Organization is dedicated to being a highly valued and trusted partner to our customers through continuous improvement. As an Installation Manager, you will:

• Collaborate with our field team on scheduling and site preparation.
• Schedule and deploy Installation Engineers worldwide, coordinating assets across services.
• Manage products from shipment to ensure timely warranty start and ultimate customer satisfaction.
• Drive installation escalations and work closely with Field teams, Service Operations, and Manufacturing Operations.
• Ensure the operational quality of system equipment.
• Partner directly with KLA regions and customers to verify new installation or upgrade performance and transfer tool responsibility.

Knowledge and Skills:

• Organizational agility
• Program management
• Cross-functional team leadership
• Managing within a matrix organization
• Customer focus
• Ability to manage ambiguity
• Scheduling and resource and asset management skills
• Analytical skills
• Creative problem-solving abilities
• Proficiency with the MS Office suite of applications
• Semiconductor industry process knowledge (required to take the KLA class for Introduction to Semiconductor Processes)
• Excellent interpersonal and communication skills
• Understanding of customer needs
• Ability to thrive under pressure and meet stringent timelines

Minimum Qualifications

• Associate's Degree
• Experience servicing or manufacturing semiconductor capital equipment
• Proficiency in English
• Willingness to travel (15%)

Preferred Qualifications:

• Bachelor of Science Degree
• Experience servicing semiconductor capital equipment
• Knowledge and experience in the semiconductor industry (experience in a wafer Fab environment in integration, photolithography specifically steppers, or Metrology Management is an advantage)