To represent the assigned accounts internally as an “ambassador” towards all functions and vice versa and manage all interfaces
To develop the account strategies, formalization by strategic account plans and get sign–off by the direct superior (STAP & SAP) clearly understanding account consumer profile considering 1P & 3P business.
Be the primary leader of implementation STAP & SAP and ensure quarterly reviews are properly set
Design & align commercial conditions (e.g. TTCG, payment terms, returns) & align clear “Rules of the game”
To sell-in and agree on sell-out support and ensure formalization by specific Account Marketing Plans. Validate & sign off on AMP
Identify untapped business opportunities
Negotiate branded spaces & POS visibility
Set account Priorities for next 18-24 months
Align seasonal budget w/ customer
Ensure pre-sales achieves target NS & %SM defining weight on regular/DS order placement.
Orchestrate quarterly kick off (e.g. delivery confirmation) & align with customer action plan if there are significant deviations on deliveries
To continue monitoring the sell-out and the order book as well as reliable and cost-efficient supply for the account
To monitor and report on customers and competitors’ activities and propose/ initiate/ take actions
To track, report and communicate own KPIs
Orchestrate operating rhythm (e.g. Battleroom, weekly team & customer meetings)
Drive strategic projects (e.g. EDI, Partner Program, etools, data analytics))
Own & track customer P&L
Support on 1P & 3P conciliation and lead payment plan negotiations if necessary
Drive visibility & experience at POS
Support KAMs escalating w/ customer issues
Seek best practices with regional subcommunities
Leadership
Lead partnership & relationship with customer
Lead & develop team members (IDP, Feedback, role model, succession plan)
To set personal objectives, targets, guidelines and assess all reports
To develop the functional and social skills of direct reports on and off the job
To manage all reports as an integrated team by setting team objectives
To ensure smooth cooperation of all direct reports along all interfaces
To ensure customer compliance with agreements (i.e. OB guidelines and trade terms)
Knowledge Skills and Abilities:
Specialist in business or technical skills with detailed knowledge in some areas of work or systems
Broad & deep knowledge in own functional area, combining theoretical and practical knowledge
Requisite Education and Experience / Minimum Qualifications:
7 years
As manager of Experts 0 – 2 years management experience required