3M Product Application Customer Experience Representative Korean 

Philippines, Taguig 

220938826

• Customer support for 3M products & services
• Presentation our products, services, promotions and send product information according to defined processes
• Responsible for the qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
• Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
• Responsible for monitoring work queues for new requests
• Identify contacts in new companies and analyze customer needs
• Support the sales and marketing functions in the development of sustainable customer relationships
• Responsible for completing assigned tasks within agreed targets
• Identify opportunities to improve data quality & reduce cycle time
• Other activities delegated by direct supervisor
• Act according to 3M regulation and policies
• Internal communication with BG or Tier 2 PACE

• Possess an associate degree or higher (completed and verified prior to start)
• Bilingual capability in English and Korean (Speaking, Listening, Reading and Writing are all required)
• Minimum of one (1) year of combined experience engaging, servicing and/or selling to customers/clients in a private, public, government, or military environment

• Previous knowledge of SalesForce CRM
• Possesses exceptional customer service competencies
• Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
• Ability to work in high-volume, rapidly changing environment
• Clear and conceptual thinking ability; excellent judgement of discretion
• Previous 3M experience/knowledge within our systems, processes and businesses

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.