IBM Security Specialist Network L3 

India, Maharashtra, Pune 

220519625

• Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
• Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
• Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets along with L2
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 2 network engineers and other staff as necessary
• Troubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer services
• Troubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliers
• Ready to work on 24/7 shifts to support client requirement.

Required Technical and Professional Expertise

• Min 8-10 years of experience Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF
• Good understanding on Firewall: Checkpoint, Palo Alto, FortiGate, Juniper and IPS
• Implementation and troubleshooting Site to Site VPN (IPSEC VPN)
• F5 Load Balancers Citrix NetScaler and WAF Imperva knowledge for Deployment and troubleshooting
• Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers
• Assist is creation of Root Cause analysis (RCA)
• Performance tuning of Network devices
• Network Security (multi-vendor) experience – Cloud security (Native security controls in AWS / Azure / GCP) & security tool implementation in cloud platform.
• Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
• Provide tier-3 (expert level) operational support for Firewalls to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
• Independently own the Security Infrastructure support solving complex issues and suggest design modifications based on business needs.
• Participate in troubleshooting & Root Cause Analysis.
• Assist Client security team during audit.
• Responsible for smooth and efficient SOC operation
• Periodic review with customer
• Periodic review and advise on improvements.
• Provide an effective network Security capacity plan.
• Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
• Provides leadership, management, direction, and technical oversight for the network Security operations department.
• Planning activities, communicating status, and preparing reports.
• Manage and govern relationships with technology vendors

Preferred Technical and Professional Expertise

• CCNA or Equivalent Certification
• CCNP (Routing & Switching)
• Graduate in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree.
• Candidates should have at least 5-7 years of experience for L2 working in Network Security.
• Manage firewall/security systems by establishing and enforcing policies, defining, and monitoring access.
• Hands on experience on Palo Alto, FortiGate, Checkpoint, Azure, Cisco ASA Firewalls. Network Security Technology – Cloudflare Monitoring and Troubleshooting.
• Preparing weekly, monthly reports.
• Incident reporting and Analysis.
• Work closely with colleagues to meet team goals and improve processes and practices.
• Performs network and security hardware and software maintenance.