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PayPal Risk Product Manager United States, Illinois, Chicago 220349356
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Your day to day:
Collaborate with customers, internal stakeholders, and teammates to craft compelling product strategies that delight customers and support PayPal's strategic objectives
Analyze current customer experiences to define friction points and create seamless and effortless experiences
Develop product roadmaps and work with cross-functional teams (business, program managers, product, development, UX, analytics)
Writes epics, user stories across multiple complex and cross-functional feature/ service areas
Writes clear, detailed, and thorough specifications for complex services, features or products
Drive product development by building end to end solutions with a team of world-class engineers and designers
Executes on a defined product/service roadmap for one or more service/feature areas.
Creative in designing solutions and recognizes best design practices
Develop deep understanding of platform and technology in product area
Track and drive timely resolution of open issues
What you need to bring:
2+ years of experience in financial services with deep working knowledge of risk management and disputes methodologies
Bachelor’s or Master’s degree in Computer Science, Business or related field from an accredited college or university
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Ability to juggle multiple priorities and thrive in fast-paced environments
Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters
Ability to clearly communicate user experience issues and service specifications to both business and technical audience using requirements documents, use cases and desired outcomes
Experience working with the payments industry is desirable. Experience in risk or fraud would be an added advantage
Experience with qualitative and quantitative methodologies to understand customers and an ability to explore and structure customers’ insights
Strong ability to translate product needs to technology and to understand technology
Ability to write SQL scripts or snippets of code preferred
Team player with ability to interface and build relations at all levels
Any general requests for consideration of your skills, please
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