Informatica Product Specialist Java L3 Support - 

India, Karnataka, Bengaluru 

219697850

You will report to the Senior Manager, Product Specialist.

Troubleshooting skills for issues like, unexpected termination/memory leak/performance issue. Proficiency in java and C++ source code and also exposure in analyzing Heap dump, Thread dump, Jstack,pstack,strace,GDB and proficiency in troubleshooting tools like tcpdump/wireshark/java runtime injection, DB performance tunings, memory profilers/analyzers.

• You will also work with internal development staff to solve technical product problems and provide third-line support.
• Primary responsibilities involve troubleshooting complex technical problems, proposing probable fixes, and working with the customer and Informatica development to resolve technical roadblocks.
• Will also support the customers' implementation process, working with our customers' implementation teams and Informatica technical support.
• Knowledge of CFCN, serverless paradigm with the ability to understand issues in cloud native applications is has must have skill.
• Troubleshoot issues not only in product but also on generic stacks like system/network/echo systems (Azure/GCP/AWS) is an additional expectation from the role.
• The ability to develop tools for multiple endpoints ( odbc/message queue/rest/ echo systems end points) would be an added advantage.Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.

• You are knowledgeable in cloud architecture-based applications with an understanding of how these applications are designed/developed for scale and performance.
• You are comfortable programming in JAVA, and C++ and have in-depth knowledge of systems (OS) programming

• 3+ years of industry experience in Java/C/C++ environment or enterprise software sustenance/support.
• Bachelor's degree in computer engineering/Technology

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit