You will report to the Senior Manager, Product Specialist.
Technology You'll UseTroubleshooting skills for issues like, unexpected termination/memory leak/performance issue. Proficiency in java and C++ source code and also exposure in analyzing Heap dump, Thread dump, Jstack,pstack,strace,GDB and proficiency in troubleshooting tools like tcpdump/wireshark/java runtime injection, DB performance tunings, memory profilers/analyzers.
Your Role Responsibilities? Here's What You'll Do- You will also work with internal development staff to solve technical product problems and provide third-line support.
- Primary responsibilities involve troubleshooting complex technical problems, proposing probable fixes, and working with the customer and Informatica development to resolve technical roadblocks.
- Will also support the customers' implementation process, working with our customers' implementation teams and Informatica technical support.
- Knowledge of CFCN, serverless paradigm with the ability to understand issues in cloud native applications is has must have skill.
- Troubleshoot issues not only in product but also on generic stacks like system/network/echo systems (Azure/GCP/AWS) is an additional expectation from the role.
- The ability to develop tools for multiple endpoints ( odbc/message queue/rest/ echo systems end points) would be an added advantage.Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
What We'd Like to See- You are knowledgeable in cloud architecture-based applications with an understanding of how these applications are designed/developed for scale and performance.
- You are comfortable programming in JAVA, and C++ and have in-depth knowledge of systems (OS) programming
Role Essentials- 3+ years of industry experience in Java/C/C++ environment or enterprise software sustenance/support.
- Bachelor's degree in computer engineering/Technology
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit