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JPMorgan Director Infrastructure Engineering- External Network 
United States, Texas, Plano 
218620331

10.08.2024

Job responsibilities

  • Manages technical areas within infrastructure engineering, collaborates with others across different technical areas, and anticipates the needs of multiple disciplines within the function
  • Manages and implements corporate and divisional operational plans and provides broad direction to teams, team leads, and supervisors
  • Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements
  • Leading a team of Lead Infrastructure engineers, you will operate as the primary interface between the line of business clients we serve and NPL including Product Owners, Feature Team Engineers and Operations.
  • Drives multiple complex projects, processes, and initiatives
  • Develops and executes the function’s objectives with accountability for outcomes
  • Responsible for staffing, budget, and relevant profit and loss
  • Mentors and coaches junior engineers and technologists
  • Champions the firm’s culture of diversity, equity, inclusion, respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

  • 10+ years of experience
  • Experience managing cross-functional teams of infrastructure engineers
  • Experience hiring, developing, and recognizing talent
  • Extensive knowledge of hardware aligned to infrastructure engineering
  • Exposure to managing and developing budgets
Preferred qualifications, capabilities, and skills
  • Ensure a clear portfolio of projects and key change activities is maintained for supported entities. Ensure client’s awareness of projects and ensure technology partners are supported in their effective implementation.
  • Ensure the establishment and management of client relationships in line with agreed NPL client engagement model.
  • Interact between clients and product teams on business required service, ensure follow-up on client unique requirement until delivery.
  • Act as a point of escalation and advocate for client when facing with Infrastructure related issues.
  • Boost client awareness of NPL products offering, roadmaps, organizational structure & operational scorecard. Ensure client feedback/service requests are collected regularly.
  • Extensive experience in partnering with clients in a technology field with engineers