Microsoft Principal Service Engineering Manager 

United States, Washington 

218568491

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
• Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location.
• This role is eligible for hybrid or remote work, up to 100%.

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  
  • OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Bachelor's Degree in Computer Science, Information Technology,
  
  • OR related field AND 12+ years technical experience in software engineering, network engineering, service engineering,
    
  • OR systems engineering
    
  • OR equivalent experience.
    
• 5+ years technical experience working with large-scale cloud or distributed systems.
  
• 5+ years people management experience.
  
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
  
• Experience working with and supporting large scale production datacenters.
  
• Experience of leading large initiatives spanning multiple teams and organizations and leveraging deep domain expertise to influence product roadmap.
  
• Experience dealing with geographically diverse teams.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until August 22, 2024.

• Own and drive technical roadmap and strategy, and directly contribute to the development, implementation, and support of solutions.
• Manage team as they implement high-performance solutions, while monitoring and developing their service implementation capabilities. Additionally drive the definition, creation, and monitoring of action plans for telemetry data, holding teams accountable for addressing action items.
• Ensure team can respond to incidents by driving their end-to-end technical expertise and developing tools and scalable solutions that prevent repeat incidents. Hold team accountable for following prescriptive guidance on security, privacy, and compliance standards.
• Build coalitions of support across organizations while holding teams and partners accountable for sharing information and meeting mutual commitments. Ensure all information is systematically and clearly communicated across organizations.
• Improve development and operations across organizations by facilitating the sharing and defining of insights, best practices, and standards. Drive efforts across organizations to recommend and build optimal configurations of technology solutions. Additionally drive the adoption of innovative solutions across teams, all while updating team knowledge and capabilities along with the evolving technology landscape. You’ll do this by continually developing thought leadership, interacting with business leaders, and mentoring other engineers.
• Oversee sprint planning, backlog grooming, daily stand-ups, and manage timelines and budgets, ensuring effective collaboration and communication within the team.
• Mentor, coach, and develop team members, and provide guidance and opportunities for career growth and professional development.
• Embody our