Salesforce Senior Technical Support Engineer 5+ yrs exp 

India, Telangana 

218362041

Job Category

Job Details

In addition, the responsibilities include, but are not limited to, the following.Responsibilities

• Assist with troubleshooting of standard functionality and customer customizations in Salesforce products

• Establish and maintain technical expertise in assigned product functionality

• Demonstrated outstanding analytical, troubleshooting, and problem-solving expertise

• Maximize customer satisfaction by managing customer expectations and experiences

• Active and ongoing participation in job-related training

• Ability to effectively research, document and prioritize client issues utilizing internal tools and escalation teams as needed, as well as demonstrating effective time management skills in a fast paced environment.

• Global support/Cooperation with development department

• Multitasking and working efficiently under pressure

• Creating and managing knowledge articles

Required Skills/Experience:

• Deep understanding of Salesforce multi-tentant architecture

• Bachelor's degree in computer science or equivalent experience

• 5+ years of prior development experience

• Demonstrated analysis, problem solving and skills troubleshooting expertise

• Ability to effectively prioritize and escalate customer issues as required

• Comfortable interacting with all levels of customer and SFDC management

• Ability to multi-task and perform effectively under pressure

• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

• Understanding of database concepts and data management (RDBMS) and SQL

• Solid understanding of Object-Oriented design and core programming concepts

• Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)

• Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development

• Understanding of integration technologies: Computer Telephony Integration, DataCleanse/De-Duplication;Data Replication, Transactional data to and from Salesforce objects.

Skills/Experience:

• Visualforce and Apex code experience

• Certified Salesforce Developer (DEV401)(Mandatory)

• Certified App Builder(Mandatory)

• ADM 201(Mandatory)

• Certified Salesforce Developer

• CRM domain knowledge

• Previous experience withCRM and its technologies

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