Amazon Support Engineer Operations Technology Solutions OTS 

Australia, Western Australia 

218140623

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What’s on Offer
- Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.- Casual dress code - This is a site based role, dress is casual. Most of us rock jeans, t-shirts, safety shoes and at times a neon safety vest, but you can wear what you like as long as it meets safety requirements!Key job responsibilities
- Level 1 technical support for fulfillment center operations, covering a multitude of technical disciplines across multiple sites, ensuring infrastructure networking and computing systems remain available during production hours.- Troubleshooting of IT equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
- Return Merchandise Authorization (RMA) and repair process for devices under warranty.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- High school diploma or equivalent.
- Commitment to working a flexible schedule/shift/work area, including weekends, days and nights.
- Ability to lift 50 lbs /22kgs, as well as to stand and walk for 10-12 hours at a time.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
- Experience explaining complex IT concepts to non-technical stakeholders.
- Experience managing high priority projects.