SAP ServiceNow Developer f/m/d 

Germany, Bavaria 

217898000

What you'll do

Specifically, you will:

• Design, develop, and implement custom applications and enhancements on the ServiceNow platform to support GCID ITSM/ITOM processes in incident, problem, change, service request, event or CMDB areas.
• Collaborate with subject matter experts to capture requirements for all stories.
• Work closely with business analysts, process owners, and stakeholders to gather and refine requirements.
• Customize ServiceNow workflows and processes to improve efficiency and user experience.
• Implement ServiceNow best practices for configuration and customization.
• Conduct thorough testing and validation of developed solutions to ensure quality and performance.
• Troubleshoot and resolve technical issues and defects in a timely manner.
• Create and maintain comprehensive technical documentation for developed solutions.
• Provide training and support to end-users and administrators.
• Stay current with the latest ServiceNow features, technologies, and industry trends.
• Identify opportunities for process improvement and automation within the platform.
• Implement enhancements and optimizations to improve the overall performance of ServiceNow solutions.

What you bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), or related areas
• Experience with object-oriented programming, common data structures and algorithms. Proficiency in object-oriented programming skills e.g. JavaScript, Glide API, Flow Designer, and other ServiceNow development tools
• General software engineering knowledge (version control, API design, database design, testing, code quality etc.)
• Knowledge in user interface development of web-based applications and database development (SQL, XML, etc.) also will be regarded as a plus
• Strong understanding of ServiceNow modules such as ITSM, ITOM and others. – certification is a plus
• Experience with REST/SOAP APIs, web services, and integration technologies
• Preferable experience in an agile work methodology (SAFe) and process management
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Ability to work in an international setup and with remote development teams and stakeholders
• Ability to work in a fast-paced environment and manage multiple priorities
• Competent in English (spoken and written)

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