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Apple Optimization Manager China, Shanghai 216631036
18.11.2024
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Description
This role requires a strategic leader, who can develop talent and has a strong operational understanding of the e-commerce marketplaces prevalent in Greater China Pacific region. In this role, you will lead the strategic planning, design, delivery and operational management of RCC initiatives and assisted integration in key regional marketplaces. You will encourage and develop a team of Program Managers with a focus on revenue growth and opex savings. You will foster relationship development and calibration with key partners and champion delivery of our world-wide RCC service model through monitoring, optimizing, and stitching across teams.RESPONSIBILITIES: - Responsible for frameworks for Return-on-Investment analysis to help drive the right business decisions
Minimum Qualifications
- 5+ years managerial success building and leading globally distributed teams
- Strong history of leading sophisticated cross-functional operations functions, including developing and implementing capital and operational plans to deliver measurable commercial and experiential improvement
- Deep-rooted experience and passion for crafting innovative customer experience service and support programs that surprise and delight customers along different mediums and modalities
- Self-directed, highly agile individual with outstanding organizational skills, able to work under pressure and provide outstanding leadership to the team
Preferred Qualifications
- 7 and above years proves experience in a Sales/Service/Omnichannel Support environment leading multifunctional teams, RCC or BPR experience a plus
- Experience leading in a multi-lingual/cultural environment with the ability to empower and influence a matrix environment including at a senior level
- Drive operational excellence by identifying and implementing operational processes that help improve operational metrics and drive efficiency
- Demonstrated ability to work efficiently cross-functionally with partners and thinking about end to end customer and employee journey
- Success supporting call centers environment including experience and/or strong understanding of outsourced vendor strategy and operations preferred
- BS/BA in related field or equivalent experience, MBA/MA or advanced degree preferred.
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