Uber Senior Program Manager 

United States, West Virginia 

216408129

About the Role

We’re looking for a high-performing Program Manager to drive the Product Insight & Rollout (PIR) strategy across five key personas in APAC: Rider, Eater, Courier, Merchant, and Driver.

In this role, you’ll act as the regional champion for digital support product insights and rollouts, working cross-functionally with Product, Engineering, Community Operations (CommOps), and Regional Operations. You’ll ensure the successful implementation, adoption, and continuous improvement of digital support solutions across APAC.

You will work on cutting-edge, transformational technologies across user-facing, support agent-facing, and employee-facing product experiences. This includes pioneering efforts to leverage Generative AI (GenAI) to enhance digital support journeys, automate resolutions, and elevate both customer and agent experiences at scale.

Your Impact In Role

- Insight Generation:Bring deep regional and persona-specific insights to influence product prioritization and feature design.

- Rollout Ownership:Lead the end-to-end launch of new digital products and features across multiple personas and APAC markets.

- Persona Leadership:Serve as the subject matter expert for the Rider, Eater, Courier, Merchant, and Driver personas—ensuring their digital experience needs are represented globally and met locally.

- Data-Driven Execution:Use data to identify opportunities for automation, workflow improvement, and self-service. Write SQL queries, and contribute to product analytics.

- Enablement Excellence:Evangelize product adoption by scaling internal documentation, training materials, workshops, and best practices.

Surface pain points, lead structured problem-solving, and contribute to evolving the digital experience roadmap.

Basic Qualifications

- 8+ years of experiencein program management, product operations, consulting, or similar roles within technology-driven or service-oriented organizations.

- Track record of success in APAC markets, with demonstrated ability to navigate regional nuances and drive cross-market alignment.

- Excellent stakeholder managementand communication skills across both technical and non-technical audiences; able to influence, align, and inspire across functions and geographies.

- Advanced problem-solving and analytical abilities, with a structured thinking approach and a knack for turning data into actionable insights.

- Technical fluencyand the ability to interpret and engage with product architecture, data flows, implementation trade-offs, and associated risks.

- Hands-on experience with AI and GenAI tools in a professional setting:including daily use of ChatGPT, Gemini, Notebook LM, Glean, or similar for research, synthesis, drafting, data exploration, analytics and stakeholder communication.

- Understanding of AI product mechanics:including prompt design, quality evaluation, feedback loop structuring, and integration with existing platforms.

- Proficiency in SQL (or equivalent)for querying data, and driving insights-driven decision making.

- Grit and resilience—you roll up your sleeves, take initiative, and stay the course even when faced with ambiguity or roadblocks.

, with a continuous improvement mindset and strong attention to operational efficiency.

Preferred Qualifications

- MBA or advanced degree in a business or technical field.

- Experience in top-tier consulting or product-led tech environments.

- Exposure to GenAI, automation, and/or experience personalization technologies.

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. Check them out here:

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .