Uber Global Operations Manager 

United States, West Virginia 

21633077

This is a highly cross-functional role. You'll work closely with teams across Product, Tech, Finance, Legal, Regional Operations, and collaborate with peers in other Delivery lines of business (Restaurants, Direct, Connect). Together, you’ll shape and execute a marketplace strategy that delivers long-term value and supports Groceries and Retail growth.

• Monitor marketplace performance: Set and track KPIs to ensure a healthy balance between supply and demand. Build dashboards and use data to proactively identify and forecast potential imbalances and reliability challenges.

• Be a product advocate: Become a subject matter expert in Marketplace and Earner products. Identify opportunities for improvement, flag operational gaps, and advocate for product enhancements that support earner engagement and long-term success on the platform.

• Generate actionable insights: Use data to dig into complex marketplace challenges, identify root causes, and develop practical, high-impact solutions. Balance a deep attention to detail with a clear understanding of the bigger picture.

• Drive cross-functional collaboration: Partner with Product, Engineering, Data Science, and Product Ops teams to align on goals and deliver results. You’ll also collaborate with regional Marketplace and Earner experts to adapt global strategies to local needs, while scaling what works best.

• A minimum of 3 years of experience in Operations, Product Management, Analytics, or a related field.

• Strong analytical and problem-solving skills, with hands-on experience using tools like SQL, Excel, and Google Analytics.

• SQL experience is a must.

• A track record of making data-driven decisions and implementing scalable solutions.

• Excellent communication skills—you can clearly explain technical topics to non-technical audiences.

• A Bachelor’s degree in Business, Engineering, Computer Science, or a related discipline.

• Experience in a fast-paced, high-growth environment.

• Familiarity with Python for data analysis or automation.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .