EY People Consulting - WFM Manager EY GDS 

Mexico, Mexico City 

216173127

EY- Global Delivery Services (GDS) – People Consulting (PC) – Work Force Management (WFM) – Manager
Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC practice, you’ll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities:
• Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration
• Contribute to the firm’s growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and leadership in knowledge area, support sales and business development pursuits and assist in framing and positioning extension and project expansion work at existing clients
• Focus on delivering client expectations while also identifying areas of opportunities for the client and engagement teams to further expand the relationship
• Serve different roles as per project scope and requirements such as Engagement Manager, Application Architect, Process & Best Practice Consultant and Application Consultant
• When performing role of Application Consultant, the Workforce Management Manager will be responsible for:
o Participating in full life cycle activities
o Ensure the product is designed to meet the business requirements
• Serve as Functional or Technical lead depending on project size and skill set
• Collaborate with Process Specialist during discovery workshops
• Advise project delivery team during Build and Test activities
• When performing the role of Process / Best Practice Consultant the Workforce Management Manager will be responsible for facilitating the end-state visioning sessions working under the guidance of the Application Specialist
• Ensure quality of delivery and all aspects of operational management.
• Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
• Develop thought leadership, collateral, tools, techniques, methodologies to build and enhance payroll offering within the practice
• Perform role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team

Skills and attributes for success:

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel nationally and internationally for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have
• 12 - 16 years of experience
• Minimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting
• Experience of working in a consulting environment on global client projects in areas of time & attendance, work force management transformation and shared services advisory.
• Experience in team management; providing advice and guidance on client projects related with Workforce management processes and systems

Ideally, you’ll also have
• Demonstrated technical proficiencies in Work Force Management; take a practical/business driven approach to solving complex global payroll client challenges
• Led Work Force Management project work streams from planning through to implementation – managing project resources and budgets effectively
• Designed payroll delivery options (consolidation of multiple payrolls, vendor advisory, shared service centre development, use of technology to generate efficiencies), and payroll transition management
• Supported other regions in client pursuit activities in the payroll and WFM space by developing proposals and presentations
• Ability to review current processes to identify key metrics to evaluate operational performance compared to internal performance objectives and Payroll industry leading practices benchmarks
• Facilitate and support the client in movement of the payroll delivery to a 3rd party outsource provider - developing a strong governance model to drive the vendor performance and delivery of services
• Project management experience
• FPC, CPP or PMP certification
• Experience of working with a Big 4 consulting firm

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Apply now