Palo Alto Technical Services Lead - SASE ASEAN GC 

Singapore, Singapore 

215342047

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide strategic direction and input to the technical development of Technical Services Consultants reporting to you
• Manage the activities of the team such as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions
• Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.
• Build relationships with the sales team to ensure customer requirements are met, drive new business by utilizing Technical Services capabilities and offerings
• Ensure all customer engagements are successful
• Provide status to the Services leadership team on all major activities, issues, escalations, etc.
• Participate in the development and execution of strategic direction for Technical Services
• Partner with other Technical Services Manager in the region across the different technology areas, to ensure a consistent and cohesive customer delivery strategy

Your Experience

• Experience managing teams of 10+ multi-disciplined, technical resources and/or at minimum have experience managing highly complex client projects/programs with multiple stakeholders
• Knowledge of networking technologies and managing teams in a large-scale deployment/environment
• Skilled in key business systems – SFDC, Clarizen, G-Suite preferred
• Knowledge of cybersecurity technologies such as NGFW, Prisma Access & SD WAN
• The ability to solve problems creatively and develop and manage business solutions for complex problems
• Demonstrated leadership and team-building capabilities
• Demonstrated experience meeting revenue and/or customer satisfaction targets
• Excellent written and verbal communication skills
• Strong emotional intelligence and ability to manage challenging situations
• Certifications such as CISSP and/or others like PMP preferred

All your information will be kept confidential according to EEO guidelines.