JPMorgan Electronic Communications Controls- Central Team Lead – Executive Director 

United States, New Jersey, Jersey City 

214862279

Job Responsibilities

• Set and execute on the global E-Comms program strategy while ensuring compliance with all regulatory requirements relating to electronic communications
• Act as a Subject Matter Expert on the E-Comms program to all Lines of Business and Functions across the JPM franchise, including interacting with JPM’s senior leadership team, all lines of business, functions, auditors, and regulators.
• Be responsible for Managing the firmwide E-Comms related policies and procedures and ensuring compliance with all JPM documentation standards.
• Be responsible for the firmwide repatriation of records related to E-Communications that have occurred on personal devices, in violation of Corporate Policy
• Partner with the application development teams to ensure E-Comms related applications meet customer needs. Partnering with reporting teams to ensure E-Comms related reports and dashboards meet customer needs.
• Partner with the Control Management, Human Resources, and Compliance teams to ensure E-Comms related learning modules are appropriate, assigned to relevant employees, are completed in a timely fashion, and meet E-Comm related needs.
• Partner with Compliance and Legal to develop and deliver electronic communications related messages, which may be required across Lines of Business or Functions. This includes overseeing the annual E-Comms communications plan for the firm, which involves ensuring consistent messaging across Executive Communications, CCOR bulletins, BCC meetings, All hands / town hall meetings, Digital signage, etc.
• Work with Control Management Quality Assurance teams to develop and implement an E-Comms related QA program.
• Manage a global team that is responsible for working across lines of business and functions.
• Influence and navigate a diverse organization with competing priorities and Influencing staff at all levels of the organization
• Set and execute executive level communications, e-mails, presentations; Presenting concepts and policies with confidence and authority

Required qualifications, capabilities, and skills

• Education: Bachelor’s degree or equivalent experience required
• Experience: 10+ years of financial service experience in controls, audit, risk management
• Key Attributes for ideal candidate:
  • High level of professionalism, extremely detail oriented, with exceptional organizational and multi-tasking skills
  • Keen sense of discretion in working with sensitive, employee-specific SMS and electronic messages conducted on personal devices, in violation of the firm’s Communications policy.
  • Proven Leadership and Influencing skills: An individual that has proven experience taking ownership and having accountability for the repatriation of records on a firmwide basis.
  • Exceptional communication skills - both verbal and written; ability to communicate effectively at all levels of the organization.
  • Experienced dealing with Legal and Compliance, on sensitive policy and policy exception related matters
  • Exceptional interpersonal skills; exceptional collaboration and relationship building skills.
  • Strong ability to work independently as well as part of a team.

Preferred qualifications, capabilities, and skills:

• Experience in compliance preferred