JPMorgan Client Service Account Manager 

Philippines, Quezon City 

213606697

Job Summary:
As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.

Job Responsibilities:

• Service a portfolio of large corporate or financial institution clients.
• Provide advice and consultation on decision-making as a key advisor to the client.
• Act as a proactive partner, assessing client satisfaction and identifying service improvement opportunities.
• Identify and address product/service gaps, leveraging Treasury Services capabilities.
• Partner with internal teams to develop strategic and tactical business plans.
• Recommend and participate in product enhancements and service delivery plans.
• Meet with clients periodically to stay appraised of their needs.
• Work closely with internal partners to identify areas for improvement and efficiency.
• Advocate on behalf of clients to provide an exceptional service experience.
• Ensure client's compliance with risk policies and educate clients on risk/legal requirements.
• Serve as the primary contact for strategic account issues.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client service within the financial industry.
• Strong analytical skills to assess client needs and service satisfaction.
• Ability to lead and influence cross-functional teams.
• Proficiency in virtual connectivity tools and technology platforms.

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 month passed.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.