Citi Group Digital Technical Product Owner AVP 

United States, Texas, Irving 

21326803

About Citi:

Theis a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. In this role you will work on the end to end acquisitions customer journey for Citi consumer products in the Branded Cards and Retail Bank space.

Responsibilities:

• Owns the working backwards documents for feature releases i.e. Product release doc, Press Release, FAQs

• Makes use of research, user studies, metrics and competitive analysis to understand the customer and business needs for a platform product

• Compares features for competitive review to inform prioritization within a product release

• Identifies innovations or performs “test and learn” experiments to create features that add more business and customer value for a platform product

• Participates with the business in customer research to inform priorities for platform product backlog.

• Has good awareness of platform feature health and delivers regular progress reports to stakeholders

• Identifies and communicates opportunities for improvement with peers and stakeholders

• Helps define business, customer and platform use cases and requirements

• Ensures features meet backlog entrance criteria

• Creates user stories and system interaction diagrams for platform feature solution

• Hosts user story grooming sessions

• Informs the design of the user experience i.e. wireframes and mock-ups

• Continuously monitors feature development through maintaining bug catalogs at the feature level

• Reviews product demo with the development team and stakeholders against acceptance criteria for the feature set

• Helps define business, customer and platform use cases and requirements

• Ensures appropriate backlog depth for continuous development

• Determines release targets for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development through maintaining bug catalogs at the feature level

• Reviews product demo with the development team and stakeholders against acceptance criteria for the feature set

• Prepares launches and monitors platform performance, adoption, and operational health for feature sets

Qualifications:

• 2+ years in a product development/product management environment

• Strong analytical and quantitative skills; Data driven and results-oriented

• Experience in running high traffic, distributed, cloud based services

• Experience in affecting large culture change

• Experience leading infrastructure programs

• Skilled at working with third party service providers

• Excellent written and oral communication skills

Education:

• Bachelor’s/University degree or equivalent experience

Critical Nice to have skills:

- JIRA

- Tableau / Adobe Analytics

- Microsoft Suite

Anticipated Posting Close Date:

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