Pre-sales: assist in qualifying sales leads from a technical standpoint.
Sales calls: be the main technical resource on sales calls and answer / educate the customer on issues ranging from features, specifications and functionality to integration.
Conversant with networking applications and solutions.
Post-sales: be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
Provide assistance to identified customers with post-sales training.
Required Skills:
Minimum 2 years’ experience in technical/pre-sales support
Minimum 2 years’ experience in LAN/WAN/Internet services administration
Understanding of DNS and NFS, SMTP, HTTP, TCP/IP
Understanding of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti-Virus.
Basic understanding of the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
Basic understanding of encryption and authentication technologies
Bachelor’s Degree or equivalent experience. Graduate degree preferred.