SAP Senior User Assistance Developer - Data & Analytics 

Mexico, Mexico City 

212562660

Key Responsibilities:

• Team Leadership & Development: Lead a team of User Assistance (UA) developers who design and create technical documentation, in-product guidance, tutorials, and multimedia for cloud-based data and analytics solutions. Foster an environment of continuous learning, setting clear goals, and empowering your team to achieve them.
• Content Strategy & Delivery: Define and oversee the creation of high-quality UA deliverables, ensuring content is user-focused, highly usable, and delivered on time. Maintain adherence to SAP’s standards, guidelines, and industry best practices, driving innovation and vision within the SAP-wide UA community.
• Collaboration Across Teams: Partner with UX designers, product managers, developers, and subject-matter experts to align content with product features and the overall user experience. Facilitate collaboration with external stakeholders, including customers and partners, to refine content based on real-world feedback and evolving business needs.
• Strategic Thinking & Innovation: Contribute to and shape the long-term strategy for UA deliverables, processes, and tools. Define and share innovative UA concepts aligned with SAP’s strategic direction, advocating for new approaches that elevate user assistance across the organization.
• Content Quality & Consistency: Ensure all content maintains the highest standards of accuracy, consistency, and linguistic correctness. Oversee editing, proofreading, and adherence to content architecture, terminology, and guidelines. Advocate for clear, translatable, and user-centered UI texts to enhance the overall experience.
• Research, Testing & User Insights: Identify and address user needs by conducting research, usability tests, and engaging with internal and external data sources. Leverage these insights to refine content, anticipate challenges, and deliver an intuitive and seamless experience for users.
• Process Improvement: Drive initiatives to improve UA tools, processes, and concepts while promoting SAP standards and guidelines. Lead efforts to continuously optimize workflows and introduce innovative solutions for content delivery and management.
• Accountability & Role Modeling: Act as a role model for the team, demonstrating accountability, commitment, and proactive problem-solving. Foster open and transparent communication, encouraging a culture of trust, collaboration, and excellence.

What you bring in?

• Expert in Data & Analytics Leadership: Deep understanding of data management, business intelligence, and analytics tools, with experience leading teams that create content for complex solutions. Familiarity with SAP’s data and analytics ecosystem or similar products is a significant advantage.
• Strategic & Visionary Thinking: 08-12 years of proven ability to develop and execute content strategies that align with business goals and user outcomes. Capable of anticipating future trends and adapting content approaches to meet evolving user and market needs.
• Content Excellence: Exceptional skills in creating and guiding diverse content formats, including help documentation, tutorials, multimedia content, and UX copy, while ensuring quality, consistency, and user focus across all deliverables.
• Collaborative Leadership: Demonstrated success in leading cross-functional collaborations with UX designers, developers, product managers, and external stakeholders to align content efforts with broader organizational goals.
• Usability & User Advocacy: Strong experience in leading user research initiatives, such as usability testing, and incorporating insights to improve both content and product design. Ability to advocate for the user in all content-related decisions.
• Influential Communication: Excellent interpersonal and leadership communication skills to inspire and guide teams while engaging with technical and non-technical stakeholders. Ability to provide constructive feedback and foster a culture of continuous improvement.
• Project & Team Management: Skilled at managing large-scale content projects and leading teams in an agile environment. Ability to set priorities, manage multiple deadlines, and ensure the timely delivery of high-quality deliverables.
• Language Proficiency & Accessibility: Mastery of the English language, with the ability to ensure that all content is clear, engaging, and accessible to diverse audiences globally.
• Desired Competencies to Drive Content Excellence
• Domain & Content Strategy Leadership: Advanced expertise in data and analytics, with a proven track record of driving impactful content initiatives that align with business objectives and enhance user experience.
• User-Centered & Data-Driven Content Design: Strong ability to leverage user research, usability testing, and customer insights to craft clear, concise UI copy, in-product guidance, and multimedia content that improves engagement and usability.
• Innovative AI-Powered User Assistance: Hands-on experience with WalkMe, in-app tutorials, AI-driven documentation, and predictive content solutions to enhance user self-sufficiency and learning.
• Content Governance & Scalability: Expertise in structured authoring, terminology management, modular content strategies, and localization best practices to ensure content consistency and scalability across global markets.
• Accessibility & Quality Assurance: Experience conducting content audits to maintain clarity, consistency, and WCAG-compliant accessibility while ensuring seamless integration into modern UI/UX frameworks.

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