Uber Strategic PMO Lead 

United States, West Virginia 

212354765

About the Role

As the Mobility Strategic PMO Lead, you will lead an evolving portfolio of strategic initiatives or processes to improve and optimise our operations and programs management. The scope will be EMEA-wide and across Mobility personas: Riders and Drivers.

You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations. With the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to senior leaders in the organization.

Given the ambition of Uber to become a global-first organization, enabling greater coordination, efficiency, and speed, you will also act as a change agent to help the organization shift to a global-first approach to our business for both product roll-out and operational policies.

What You'll Do

• Lead strategic process and/or projects for Mobility Community Operations to drive operational efficiency.
• Act as the central PMO for all Global-First initiatives.
• Drive bi-annual planning cycles and general governance for the whole Mobility Community Operations Team.
• Collaborate with senior leadership to influence strategic decisions.
• Manage cross-functional stakeholder relationships across different markets and regions.
• Analyse performance metrics to identify areas for improvement, in particular finance metrics for Community Operations EMEA.

What You'll Need

• Passion for customer experience and operations. The experience of our customers, and why it is the way it is, how it can be better, profoundly interests you.
• Strategic thinking: You understand our broad strategy in Uber & Community Operations, can approach problems analytically, identify solution levers and propose an effective and implementable strategy.
• Program management and governance: You can structure and lead multi-stream programs, design and maintain a mechanism to track program status, flag issues, and remove roadblocks.
• Stakeholders management: You can communicate effectively with stakeholders from all corners and levels of our highly matrixed organisation, get them on board, and track with programme deliverables.
• Self-driven and highly autonomous: You are a go-getter. You can take vaguely defined problem statements, define them, structure an approach, rally people around you and operationalise toward a solution implementation.
• Work experience encompassing strategic and/or program management responsibilities.
• International work experience preferred.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .