SAP Premium Hub CoE Virtual Project Room VPR Business Support 

Colombia, Valle del Cauca, Cabecera Municipal Cartago 

211684478

EXPECTATIONS AND TASKS

• Conduct Service Scoping Reviews:Ensure each incoming delivery request aligns with its intended goals by verifying service types, deliverables, required skills, and time estimates against the premium engagement portfolio and delivery standards.

• Manage Service Requests and Orders:Assist the Premium Engagement Front Office with change management and issue resolution for service requests and orders.

• Facilitate Solutioning and Service Plan Reviews:

• Provide CRM System Support:Assist colleagues with questions and issues related to the CRM system.

• Generate Premium Engagement Statistics:

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

• University degree “in progress” or completed
• Excellent analytical skills with a flair for the very detail
• Proven excellent communication skills in English (spoken, written and reading).
• Effective problem-solving skills to achieve customer satisfaction
• Strong team player who learns and adapts quickly in an international environment
• Flair for continuous self-improvement
• Proven planning & organizing skills
• Very high customer orientation
• Advanced Microsoft office Skills (Outlook, Excel, PowerPoint, and Word

Language Skills

English – Fluent in both spoken and written English (Mandatory)

Portuguese – Good and effective in spoken (Optional)

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