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3M Accounts Receivable Dispute Analyst Costa Rica 21153411
05.05.2024
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Primary Responsibilities include but are not limited to the following:
Preferred Qualifications:
- Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations. This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.
- Supports our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, and written communication.
- Receives and support our customers by partnering with business group customers and internal teams such as customer service, POD, transportation to analyze and resolve all type of credit and returns complaints such as incorrect quantity, incorrect product, delivery, pricing, tax, among others.
- Analyze and work to identify payment deductions from customers by research and analysis to determine root cause for deduction until final resolution by issuing adjustments for reconciliation and/or perform vigorous collection activities and obtain repayment.
- Check and analyze customer orders according to credit policies, customer status and risk to release or maintain hold for past due/delinquent accounts.
- Be available to take calls and address customer issues by telephone and/or perform collection activities by phone.
- Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.
- Applies analytical skills to interpret trends and company's data generated reportingsystems/applications/databasesand through extensive usage of Microsoft Excel, Power BI and other systems.
- Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
- Demonstrate strong organizational skills
- Demonstrate strong initiative with process improvement activities and ability to influence change management activities
- Excellent communication skills
- Minimum of Two [2] combined years of experience in customer service, accounts receivable, accounts payable, finance, supply chain, or sales experience.
Preferred Qualifications:
- Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, economics.
- Experience with 3M customer service processes and systems, including, Salesforce and SAP
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
- Experienceleading/participatingin Lean Sigma projects, cross-functional teams, or equivalent.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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