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What you'll do
Your responsibilities will include handling internal and customer tickets, conducting thorough pre-checks, prioritizing tickets, and maintaining accurate documentation. This work contributes to faster resolution times, improves development resource allocation, and helps build a valuable knowledge base.
Your fresh perspective will be valuable in identifying trends, suggesting improvements, and contributing to process enhancements. You'll gain real-world experience in software support, develop technical and communication skills, and make a real difference in our company's success.
What you bring
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
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