Truist Carrier Returns Specialist 

United States, Illinois 

210481385

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Communicate with insurance carriers, intermediaries and insurance agents/brokers to verify vital information regarding cancelled accounts and document files accordingly with information collected.
2. Pursue collection activities on assigned portfolio of cancelled accounts as outlined in line of business policies and procedures.
3. Respond to telephone and written inquires on assigned loan portfolio or when appropriate, respond to inquiries that have been redirected from other departments.
4. Communicate regularly with internal sales and marketing staff regarding cancelled accounts, losses and agency delinquencies.
5. Review and make decisions on handling of assigned accounts once initial carrier collections activities have been completed.
6. Exercise judgment within established authority limits to make decisions related to the charge off of delinquent loan balances and prepare to explain the reasons for the loss.
7. Recognize the warning signs of agency fraud/non-compliance and ensure that management is notified of these instances for further investigation and/or action.
8. Complete agent portfolio audits resulting from UFO filings to insure prompt action is taken to minimize losses.
9. Review delinquent loans and make determinations on deferring or proceeding with cancellation requests to the insurance carrier.
10. Review payments received on cancelled loans and determine appropriate action.
11. Compute interest adjustments using various calculation methods, calculate payoffs and prepare refunds.
12. Provide support and direction to staff on collection matters for large and/or complex accounts as necessary.
13. Assume supervisor's duties and responsibilities in their absence.The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or equivalent education and related training
2. Three years of premium finance experience, preferably in operations, collections or related discipline or in the property and casualty insurance industry
3. Ability to work independently
4. Excellent written and verbal communication skills
5. Excellent organizational and analytical skills
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
7. Ability to travel, occasionally overnight
1. Bachelor's degree or completion of a technical school in a related subject